Amazon EchoDot And Contract Renewal

[russell2k1_ece]

I have renewed the existing contract which comes with an Amazon EchoDot 4th G free. During the upgrade time, the sales advisor informed us that it will take 37 days to send the voucher code or so. I have already spoken to the other advisors after passing 38 days and they said it will be soon. Since then, already 50 days, I have not heard anything from them. Anyone knows anything regarding this. I have checked my email inbox, and spam folders already. 

thank you in advance. 

regards

[Arne-TalkTalk]

Hi @russell2k1_ece

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

[ferguson]

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.