on 16-06-2020 11:55 AM
@Arne-TalkTalk thanks for the message, here is my thread.
I have a couple of issues I have been trying to resolve with TalkTalk and have been really really disappointed with the customer service I have received, I really feel like I have been fobbed off. I have spoken to multiple people and I have zero confidence that any of them knew what I was talking about or had any ability to resolve my problem. I have been told to wait 24hrs, then it's 5 days, then 7 days, someone was going to ring me back that day after already having been on the phone for 2hrs and nothing. Please can someone just give me a straight answer and help me!
Towards the end of last month I received an email from TalkTalk with an upgrade offer, the Amazon Prime Deal as mentioned in the link below, faster fibre broadband, TalkTalk TV and Amazon Prime for £25.50 per month:
Having looked at my budget I decided this was a good deal and clicked the link, I received email confirmation and then waited for the upgrade to happen.
However, thus far, the broadband has been activated but I have no TV and no Amazon Prime. Please, please can someone just explain to me what is going because I am sick of being lied to by TalkTalk advisors who don't seem to know what they're talking about.
on 20-06-2020 04:03 PM
Amazon code came in an email last night. TV box ordered yesterday, arrived today so I’m all set up!! Actually blown away. Unfortunate that I had to go through what I did to get to this point but this forum has been great. @Arne-TalkTalk thank you for your help ✌🏻✌🏻
on 18-06-2020 04:56 PM
@Arne-TalkTalk thanks for your reply and for your help with the Amazon Prime issue. Fingers crossed I get a resolution on that soon!
Still not sure what I should do about the TV part of the offer?! Please can I get some help with that, it really shouldn’t be this hard to get a response.
on 17-06-2020 09:05 AM