Amazon echo dot offer

[motur]

Hi,

I renewed my contract a while ago which was advertised with free amazon echo dot device. Never received a code via an email for the gift.

So I wondered and called Talk Talk yesterday about this. A lady told me that it was because I did my renewal online rather  through agency which sounded a bit non-sense to be honest as it was clearly advertised on the web site. Can anyone inform me on this, please? 

[Arne-TalkTalk]

Hi @motur

I can help with this I first need to confirm some security questions 

I have sent you a PM on the community

Regards

[motur]

Thanks for the heads up @Gliwmaeden2 I did the update to my profile. 

[Gliwmaeden2]

Please add your Talktalk landline number to your community forum profile details for TT staff to identify your account, @motur.

Go via your avatar/name; settings; launch profile wizard. 

Please look out for a reply from TT staff in the coming days.