Amazon echo

[chelseachoppa]

Hi, I renewed my contract last year that included a free Amazon Echo Dot offer.
The 37 day period has now elapsed and I have not had the promised email with instructions on how to claim - checked and it's not in my spam folder.

Can one of the support team please look into this for me.

My community forum profile details are up to date including landline number.
Thanks

[SocialTeamJo]

Hi chelseachoppa,

Really sorry for the delay and to hear you haven't received your gift code.

I can help with this, I've sent you a private message to get more information.

Thanks,
Jo

[Gliwmaeden2]

Moving this to the billing section of the forum, @chelseachoppa, as this topic doesn't really concern your actual service. 

Please look out for a response from staff later in the week. 

Your thread will be in the queue for attention.