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Attempting to re-contract - But, I'm unable to remove TalkTalk TV

ChrisBrandon
Team Player
Message 6 of 6

Hi,

I've had a renewal notice and am trying to re-contract to Fibre 65.

However, it will not allow me to remove the TalkTalk TV.

Please can you advise how to remove this so I can re-contract.

Thanks

Chris

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5 REPLIES 5

Message 1 of 6

Hi @ChrisBrandon

 

I can help remove the TV charge, I first need to confirm some security questions. 

 

I have sent you a PM on the community. 

 

Regards
 

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Message 2 of 6

Looks like they've already actioned it 🙂

Very happy with the speed and efficiency all round !

Thanks everyone 😁

Chris

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ferguson
Community Star
Message 3 of 6

No worries, I happened to be passing! 🙂

 

Go ahead and renew online if that's what you prefer and then wait for the support team to pick this up, they will sort out the TV  fee. 

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ChrisBrandon
Team Player
Message 4 of 6

Hey Thanks Ferguson - That was Very fast !

I would prefer to renew online if possible & I'm fine waiting for the support team to sort.

Thanks

Chris

 

ferguson
Community Star
Message 5 of 6

If you are trying to renew online there is no option to remove the TV fee, somewhat annoyingly. If you call the customer loyalty team directly on 0345 172 0046 they can arrange the package exactly as you wish, minus TV and may even be able to come up with a better deal. Alternatively, if you do want to renew online, then go ahed and post back, the support team here can then remove the charge for you.