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Automatic Compensation - FAILED

uk69gb
Popular Poster
Message 2 of 2

Attn: Arne

I have been advised by your colleague Debbie to contact you here re: my posting on the forum entitled:  Re: No DSL connection - My Talktalk is still not connecting 24hr after installation.

After a week without any broadband finally a "real" Openreach engineer 07/03/22 fixed the fault at the cabinet caused when an outsourced sub-contractor (Kelly) incorrectly tried to connect my line 01/03/22 and failed to test it before leaving! 

I was advised not to contact you for compensation as it would be automatically credited to my account within 30 days. I have waited 2 months - nothing received.

Please investigate and rectify this error.

Thanks & regards

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1 REPLY 1

Gliwmaeden2
Community Star
Message 1 of 2

I'll escalate this again for you, @uk69gb.

 

Staff will reply during the week. 

Gliwmaeden2, a fellow customer.
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