Hello,
Not sure where to go with this. I had two episodes where I was left without broadband in the last 4 months. First in September 2021 (between 18/09 & 27/0) after which I received automatic compensation in my bill in November.
Second time, I was offline between 28/10/2021 & 09/11/2021 when, a third Openreach engineer's visit, finally resulted in an issue within their street cabinet fixed.
When I contacted CS in October about first issue, I was told that adjustment to my bill will be made automatically in my November's bill. This was confirmed. So far, so good.
Assuming this will happen with the second down period, I did not contacted CS assuming adjustment will be made on my January's bill. Unfortunately this is not the case.
Can anybody tell me how can this be reported and how to solve this problem?
Thank you in advance.
Kind Regards
