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Automatic Compensation not applied for 2 months and I am not sure how to report this

Paulusek
Participant
Message 4 of 4

Hello,

 

Not sure where to go with this. I had two episodes where I was left without broadband in the last 4 months. First in September 2021 (between 18/09 & 27/0) after which I received automatic compensation in my bill in November.

 

Second time, I was offline between 28/10/2021 & 09/11/2021 when, a third Openreach engineer's visit, finally resulted in an issue within their street cabinet fixed.

 

When I contacted CS in October about first issue, I was told that adjustment to my bill will be made automatically in my November's bill. This was confirmed. So far, so good.

 

Assuming this will happen with the second down period, I did not contacted CS assuming adjustment will be made on my January's bill. Unfortunately this is not the case.

 

Can anybody tell me how can this be reported and how to solve this problem?

 

Thank you in advance.

 

Kind Regards

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3 REPLIES 3

Message 1 of 4

Hi Paulusek

 

I have asked our Auto Compensation team to have a look into this. 

 

You will receive a SMS/Email when the investigation is complete. 

 

Regards

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Message 2 of 4

Hi @Arne-TalkTalk ,

 

Thank you for coming back to me. Security questions answered. Looking forward to hear from you again soon.

 

Regards

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Arne-TalkTalk
Support Team
Message 3 of 4

Hi @Paulusek

 

I can help with this I first need to confirm some security questions 

 

I have sent you a PM on the community

 

Regards