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Automatic compensation

snowman1900
First Timer
Message 8 of 8

My 90 year old father-in-law's phoneline was reported faulty on 12/04/19 and despite numerous calls by myself and other family members, service was not restored until 30/04/19. He could not make or receive calls.

The case was closed on 07/05/19 and automatic compensation should have been applied within 30 days. A couple of chat sessions proved fruitless (nothing we can do, it will be automatically applied) and an email to concerns@talktalkplc.com  remains unanswered after 6 days.

Has anyone else had experience of this automatic compensation?

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7 REPLIES 7

Message 1 of 8
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Message 2 of 8
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Message 3 of 8

Now into July, another bill issued and still no compensation.....

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Message 5 of 8

Thank you for your help.

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Message 6 of 8

Hi @snowman1900

 

Thanks for your post, It looks like the Auto Compensation system has not picked this up, So I have raised this again,  The Compensation should be applied in the next few days. 

 

If you check My Account next week, you should see it applied in the transaction history page. 

 

Sorry for any inconvenience caused. 

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Arne-TalkTalk
Support Team
Message 7 of 8

Hi @snowman1900

 

I will look into this for you and get back to you. 

 

Regards

 

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