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BEING CHARGED FOR "FREE ESSENTIAL SIM"

ANSWERED
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3 REPLIES
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Brunel
Insightful One

I have a FREE ESSENTIAL SIM... it was free up to now

 

The account shows a previous credit of  £17:21, now had a debit of £5:00 applied, leaving a credit of £12:21.

 

How do I progress this to reach a solution..??

 

Please do not tell me to ring or call an overseas agency.... 

 

Thanks. 

martswain
Wise Owl
Unluckily for you, the TT staff on this board cannot help you with mobile billing issues.

An OCE will confirm this I am sure, but you WILL have to call them !
eebdsirhc
Community Star
Solution

Or you could try LiveChat.

 

Charging for the free SIM happened to me a couple of months back. One very quick chat (online or on the phone) gets it sorted.

 

This seems to be happening to a few people at the moment, so the Mobile Team know of the problem.

Brunel
Insightful One

All sorted....I hope via "Live Chat"