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Insightful One

I have a FREE ESSENTIAL SIM... it was free up to now


The account shows a previous credit of  £17:21, now had a debit of £5:00 applied, leaving a credit of £12:21.


How do I progress this to reach a solution..??


Please do not tell me to ring or call an overseas agency.... 



Wise Owl
Unluckily for you, the TT staff on this board cannot help you with mobile billing issues.

An OCE will confirm this I am sure, but you WILL have to call them !
Community Star

Or you could try LiveChat.


Charging for the free SIM happened to me a couple of months back. One very quick chat (online or on the phone) gets it sorted.


This seems to be happening to a few people at the moment, so the Mobile Team know of the problem.

Insightful One

All sorted....I hope via "Live Chat"