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Bad customer service- sign offer

First Timer
Message 5 of 5

I joined this horrendous company though money supermarket for a £100 prepay master card also I ungraded to receive a free Amazon dot package dispute it being well over 90 days and contacting customer service ag least 8 times I am still nowhere with this issue , I’ve been told many different things including no such offer exists, it’s not a £100 pre pay master card but a 90 Amazon voucher , I’m not eligible, a manger will call me back it’s been escalated and so on and on ibe never experienced such poor customer service before 

Kristy Merter

First Timer
Message 1 of 5

thank you 

Kristy Merter

Support Team
Message 2 of 5

Hi @kristy1979


I will contact the team responsible for the vouchers. 


I'll post back when they reply. 


In relation to the amazon do, I need to confirm some security so I have sent  you a PM on the community




Message 3 of 5

Thanks just done it 

Kristy Merter

Community Star
Message 4 of 5

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.