on 25-11-2019 09:39 PM
Hello new to here. I’ve been charged £65 for an engineer. Talktalk sent an openreach engineer to the box outside saying they weren’t happy with the speed I was getting. I didn’t flag any problem. Then I had a text saying I needed to contact and make an appointment as they needed to enter the house. Not a problem arranged a Saturday morning. Engineer rang to say problem cleared outside no need to come in. I said fine and thought that was the end of it. Now I have £65 bill saying I refused entry. Tried ringing and I don’t think anybody are really understanding me. First person said it would be investigated. Now they’re saying the bill is a valid bill. I have no idea what this has to do with me and struggling to talk to anybody
on 03-12-2019 09:04 AM
After investigation we have raised a credit for the engineer charge.
You can request a refund via My Account.
Sorry for any inconvenience caused.
on 26-11-2019 03:40 PM
on 26-11-2019 10:16 AM
Thanks for your post.
If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your account.
To do this go into 'my settings' then 'personal information' then add your details.