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Being charged for calls - supposed to be included.

Ken Storey
First Timer
Message 2 of 2

I signed up with TalkTalk on 2nd August, went live last Tuesday (17th).

 

I signed up through Quidco, which promised me £60? cashback but, more importantly, took me to a landing page which offered Talk 65 with UK calls included for £25/month.

 

TalkTalk.PNG

 

However, I received a warning today that I'm "halfway to my allowance".

 

I checked my account and was horrified to find that my bill is currently £86! £56 on calls - in less than a week.

 

I tried live chat but they could only offer to sign me up to the calls package for £14/m.

 

I don't want that - I want my inclusive calls as promised.

 

Oh, and the cashback would be nice, but I won't hold my breath.

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1 REPLY 1

Arne-TalkTalk
Support Team
Message 1 of 2

Hi @Ken Storey

 

I can help I first need to confirm some security questions. 

 

I have sent you a PM on the community. 

 

Regards
 

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