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Bill issues

grzegorz0081
First Timer
Message 7 of 7

I had lots of issues with broadband. I couldn't get my guaranteed speed of 12,7 but instead I was only getting 2,4. After lots of phone calls with customer service and 3 technician visits I was able to cancel my contract. I was very surprised when I got my final bill for £183 due to early disconnection so I've reported them to Ofcom who regulates them. Case is ongoing at the minute. Do not use Talk Talk as they can't keep promise and they treat what's written on contract as nothing!!!

Grzegorz Pawlik
6 REPLIES 6

Message 1 of 7

Hi @grzegorz0081

 

Thanks for updating your profile. 

 

I Have checked the account and the cancellation fee was waived when the disconnection was put through. 

 

You will get a final bill in December showing the credit raised to clear it. 

 

Sorry for any confusion. 

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Message 2 of 7

Updated now 

Grzegorz Pawlik
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Message 3 of 7

Hello Arne ,

 

My details are updated no

Grzegorz Pawlik
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grzegorz0081
First Timer
Message 4 of 7

Hello Arne.

My details are update now

Grzegorz Pawlik
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Arne-TalkTalk
Support Team
Message 5 of 7

Hi @grzegorz0081

 

I can look into this but first, can you please update your community profile to include :

 

Name

Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Thanks

 

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martswain
Philosopher
Message 6 of 7

@grzegorz0081  OFCOM do not take individual complaints.

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