26-07-2021 12:54 PM - edited 26-07-2021 01:00 PM
My bill is practically double the amount I agreed to pay over the phone.
I am getting charged ridiculous amounts of money for phone calls. My mum called my mobile phone from the landline for 7 seconds and my bill says it cost 21p for her to make this call, which I presume I didn't even answer as the phone call was so short.
I've looked at my itemised usage and it seems beyond belief that it is so high, especially given that I didn't use my WiFi much throughout July either.
I also want past monthly bills looked at again as I am sure there's incorrect billing going on. There are months where we've made only three-four calls and been overcharged for them.
I will rethink keeping my contract with Talk Talk if this issue is not resolved and I am not refunded for mistakes in my billing! Please if any TalkTalk staff are on this forum. I need this sorted.
on 30-07-2021 12:03 PM
Hi TanyaSK, it looks like you've been given good advice. Please let us know how you get on.
on 26-07-2021 03:36 PM
I'll move this to the billing section of the forum, @TanyaSK, but I think that you will find that the best action is to add a phone boost for UK landline and mobile calls, and also keep an eye on notices in your billing email, as you'll be warned when your contract or any discounts are about to end.
on 26-07-2021 03:30 PM
The 7 second call would be charged for @ the rate for up to a minute, @TanyaSK.
Similarly 5 minutes of ordinary phone calls from a landline are going to come to £1.05, so the bills will clock up very quickly indeed.
That's why many people use the Anytime Calls boost - definitely worth having if you make frequent calls.
It's often discounted. You need to use it for a minimum of one month.
on 26-07-2021 02:27 PM
Have you actually checked TT's call rates ?
As the system is automatic it is highly unlikely you have been overcharged.