Your Account

Get tailored support with your TalkTalk account and bills.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Bill not adjusted after no landline service for 15 days

birdsong
Team Player
Message 3 of 3

I had no service on my landline for 15 days from 27 April to 11 May 2022 but my bill has not been adjusted to reflect this.  I do not expect to pay for a service I have not received.  I have been charged the same as usual.  Please can you help?

0 Likes
2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi birdsong

 

I can see that you have now registered a complaint, because of this we on the community cannot interfere with this. 

 

A compliant manager will be in touch with you to resolve this. 

 

Hope you get the resolution you want. 

 

Regards

0 Likes

Gliwmaeden2
Community Star
Message 2 of 3

The bill itself is NOT adjusted, @birdsong.

 

It takes a month at least after resolution for automatic compensation to be applied - check for an email from them (possibly Spam folder), usually longer than that.

 

It will show as a credit. Check also Transaction History. 

 

Details of the compensation scheme:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

 

Staff replied to you about this last month, so here's the link for reference 

 

https://community.talktalk.co.uk/t5/Billing/Timing-of-automatic-compensation/td-p/2886746

 

 

Gliwmaeden2, a fellow customer.
0 Likes