on 16-06-2022 03:05 PM
I had no service on my landline for 15 days from 27 April to 11 May 2022 but my bill has not been adjusted to reflect this. I do not expect to pay for a service I have not received. I have been charged the same as usual. Please can you help?
on 20-06-2022 12:21 PM
I can see that you have now registered a complaint, because of this we on the community cannot interfere with this.
A compliant manager will be in touch with you to resolve this.
Hope you get the resolution you want.
16-06-2022 06:03 PM - edited 16-06-2022 08:36 PM
The bill itself is NOT adjusted, @birdsong.
It takes a month at least after resolution for automatic compensation to be applied - check for an email from them (possibly Spam folder), usually longer than that.
It will show as a credit. Check also Transaction History.
Details of the compensation scheme:
Staff replied to you about this last month, so here's the link for reference