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Jackie38
First Timer
Message 2 of 2

Can you advise why i was charged 28.95 instead of 24 which is my package monthly cost?

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1 REPLY 1

martswain
Philosopher
Message 1 of 2

@Jackie38 , check your online account and see what has changed compared to the previous month.

 

Your bill is fully itemised when you expand the sections.

 

Check the expiry date of your main contract and any boosts you have.

 

If you have a calls boost, have any calls gone over 60 minutes and become chargeable ?

 

Add you landline number to your community profile so staff can check your account if you cannot find the answer from the above suggestions.