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Billed for activation fee???

Mr Webster
First Timer


I have recently received my first bill & I am extremely disappointed to find that talk talk have wrongfully put a charge of £50 activation/setup fee. When I was signed up via an agent at my local shopping center I was told I would not have to pay any fees.

Please sort this out talk talk or I will need to look for a new provider. We agreed a contract with no fees I am not getting g the service you agreed to provide.

Once the charges are removed from my bill I will happy pay with my debit card.

Many thanks, Mr Webster.

Community Team

Hi Mr Webster


Thanks for your post, sorry that you are having problems.


If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.



Mr Webster
First Timer

Thanks for your reply. 

My contact details have now been updated.

Community Team



There are no details showing in your profile, can you re-add your detials