on 12-05-2021 01:02 AM
The broadband speed I was getting was very slow and quite regularly was unusable even though it was just 1 mobile phone connected . I complained about this and also requested to terminate my contract as it had ran it's course and I now had to pay £30 per month instead of £20 because I didn't renew the contract.
Although I wasn't exactly happy about this, as the Wi-Fi was almost useless and I was now paying 50% more for the privilege.
My request got nowhere and I never received a proper reply, I even got replied to with some other disgruntled customers conversation thread! My original request was dated 2nd February 2020 and I finally cancelled the direct debit on 30th April as I vacated the property.
I wasn't sure if talk talk billing was in advance or retrospective, so to be safe, I paid the bill for May that I received in April.
The billing continued until 16th October 2020 at a total of £225.39 and has now been passed on to a debt recovery company.
I spent many hours on the phone to customer service at a far from cheap phone line. Literally over an hour each time, being passed from department to department to department eventually being left on hold until I lose the will to live and hang up. Again, never getting anywhere at all!
I am obviously disputing this preposterous invoice and wish it to be dismissed. I also hope that there is no detrimental effect on my credit score from talk talk"s mistake.
Please can you resolve this matter finally?
I will attach copies of the emails to provide further evidence of the charade.
Regards, Steve Gammage
26-05-2021 01:16 PM - edited 26-05-2021 01:34 PM
To all the community team....Arne, Ady and Ferguson...i also forgot to omit Gliwmaeden2, (sorry) thanks so much for your assistance in my problem. It's taken 16 months to resolve and it finally looks like we are getting there! I have 1 more phone call expected tomorrow to finalise everything...but it's as good as done! I tried every avenue possible and really didn't hold out much hope for the forum. I've been pleasantly surprised by the professionalism and speed of action. You all deserve a well earned pat on the back ( or a round at the local) if only the rest of your company had the aptitude and customer focus...talk talk would be a world leader.
My heartfelt thanks again guys for an outstanding job!
All the best, Steve
on 25-05-2021 02:11 PM
21-05-2021 04:16 PM - edited 21-05-2021 04:38 PM
I have managed to get hold of my account number and old landline.
I've updated my personal profile to include this.
Also just had a call from head office and they are going to review the information and call me back on Monday lunchtime.
Let's hope this is the start of the end after over 15 months...🙏🙏🙏
on 20-05-2021 03:38 PM
on 18-05-2021 05:14 PM - last edited on 18-05-2021 05:56 PM by ferguson
Hi, I'm sorry but I no longer have the account number or landline number.
The address was *removed for security*
I hope you can find the necessary details from that?
on 18-05-2021 03:44 PM
I dont know what that reference number is, sorry.
Can you add your old account number, or landline number to your profile, I cant locate the account with the Mobile number that is in your profile at the moment.
15-05-2021 03:30 PM - edited 15-05-2021 04:54 PM
Thanks Arne, done..had to get a reference number from customer service.
I hope you can resolve this fiasco and also liaise with LCS who want instruction from you.? The reference number they gave me is: TT0597349663
I look forward to hearing from you soon.
on 13-05-2021 04:23 PM
Thanks for your post, sorry that you are having problems.
If you would like us to look into this, please can you update your community profile to include your account number, we will then be able to have a look at your account.
To do this go into 'my settings' then 'personal information' then add your details.