on 01-06-2021 06:12 PM
Is there a customer service email for the billing dept please?
.1. I agreed to £31 per month
I've received a bill for £39
2. TT sent to 2 text messages saying an engineer would come to install the new package
Engineer never came and TT have not been in touch
3. As a result of the engineer not coming, we did not have a phone for a month, but TT want £39
So, need to get in touch tell them I am not paying £39 for a service we did not have and we are about to leave
on 08-06-2021 09:01 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 04-06-2021 05:31 PM
This will also apply to another topic:
I have been on TT Chat for 3 hours trying to resolve this problem.,
At the end on telling them that we were leaving TT due to all the problems we have had, added to by 3 hours on Chat, an hour on the phone yesterday, email replies which are generic, FB communcation again beinglargely ineffectual, although TT reps did try to help on FB Messenger, TT Technical said this:
I can see that the bar has been removed from the system and your current monthly recurring charge is £31.00 per month and since you are leave before you contract team has ended you may be charged a contract brakeage fee of £168.01.
I would have told TT much sooner that we considered leaving but we didn't have a phone line. No phone, no engineer coming despite text messages, then putting a bar on the phone when we did get a TT phone line & TT is saying they could be ach breakage fee. Which given their current record is likely.
Totally unacceptable Customer Services so far from TT. Its not the staff, its whatever system that TT have in place, the blame is on higher up & its the front line staff that have to deal with these problems. Over 4 hours in the last 24 hours just to sort out that TT are charging a full bill despite no communication, no engineer & no service for nearly a month
04-06-2021 02:36 PM - edited 04-06-2021 02:41 PM
Live Chat shows a blue background banner on this page when it's available, @stevecambs:
Full details of opening hours listed there too.
The message sent by OCE Arne was a Personal Message, not an email. You can access it from the envelope to the left of your avatar when signed in.
Click on its subject heading to fully open it, and reply to the OCE from there.
Probably best not to use multiple channels of communication all at once, in case it causes further confusion.
on 04-06-2021 02:33 PM
Does Talk Talk have a chat service? I know in Ireland they do, but last time I checked it appeared to disabled due to short staff.
I received a rather generic email from TT concern email account.
It says they want to run a diagonistics test and nothing else.
A diagnostics test is unenecessary,
I need TT to waive all the fees and remove the bar. TT have failed in every respect of their service, and we have only been with them for a month.
The family want this resolved and then we are leaving TT
on 03-06-2021 04:56 PM
Not a good idea to keep opening multiple topics.
An OCE has already tried to start a dialogue with you on this topic
Did you reply to the PM ?
on 03-06-2021 04:34 PM
Just had an hour long conversation on 3 June, a member of Customer Services said all charges and the bar on the phone would removed. 10 minutes later I was passed to Billing who wanted the £39.
One hour, 3 depts, 6 people, confllicting information.
The last TT representative I asked for an email to send the information about the complaint.
Talk Talk have put a bar on our phone, which is a new account. The line is needed due to medical contact and sometime an ambulance needed due to chronic illnesses in the family.
.1. I agreed to £31 per month for a new account in April
I've received a bill for £39
2. TT sent to 2 text messages saying an engineer would come to install the new package and fibre optics on 3 May
on 02-06-2021 01:48 PM