Billing

[Dave9926]

I've  had no bill from talktalk, and cut my Internet.

I logged on and paid £270(just to be sure).

I have found out I paid thr money into a dormant account.

Very poor software engineering 

[Arne-TalkTalk]

Hi Dave9926

Can you add your new account number to your community profile.

Thank you.

[Gliwmaeden2]

Are you a former Shell Customer and previously Talktalk?

You'll need to have the dormant account details completely removed, @Dave9926, and re-register My Account with your current details and a non Talktalk email address. 

Staff are not back on here before Monday. You may be able to get this sorted sooner by phone or Chat support. Full details:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

You may need to speak to the Shell Migration team if you are an ex Shell Customer too.