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Get tailored support with your TalkTalk account and bills.

Billing

davidsomerset
First Timer
Private Message TalkTalk
Message 3 of 3

I haven't been able to access my bills online for some time.  And you don't even give me any contact details to get help on this.  Please resolve as a matter of urgency.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi davidsomerset

 

Sorry that you are having problems

 

The issue with viewing bills is intermittent, have you tried using a different browser, or device , ensure that pop-up / ad blockers are disabled for My Account. 

 

Thank you.

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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 3

I believe that is fault is hand. However, I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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