on 21-09-2021 12:08 PM
I had a billing issue resolved back in May and was assured that any bad credit would be taken off my account.
I have just been refused the flat I was planning to move into at the end of the month due to a CCJ on my file.
Please can you get a manager to call me asap?
Regards, Steve Gammage
on 22-09-2021 03:15 PM
I can see that you have an open complaint.
Because of this, we on the community cannot interfere with any ongoing investigation.
A manager within our complaints office will be in contact with you within the next 5 working days.
I hope you get the resolution that you are looking for.
21-09-2021 12:51 PM - edited 21-09-2021 12:56 PM
@stevegammage TT do not offer any callbacks via the forum.
I very much doubt any staff are able to deal with CCJs, however do add your landline number to your community profile and wait for a staff member to reply.
If you believe the CCJ is incorrect then I would think opening a formal complaint is the way to go, the Complaints Code is at the bottom of the page.
PS. Having now read your old topic, if the debt was passed to a collection agency then it could be that company that has applied for a CCJ and not TT.
You need to check with the main CRAs and see who actually applied for the CCJ regarding the debt.