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CONTRACTS SO CALLED

pavlo
First Timer
Message 3 of 3

I am really fed up with talk talk

I was on a contract (which is not a contract) as they can change it with price increases)

new customer can have fibre 65 for £23.00 yet they want to up mine to over £25.00

I complained and someone rang me and said they can do a new contract for 18 months for "£23.95

THEY GOT ME TO AGREE AND PROMISED AN EMAIL WHEN I GOT THIS EMAIL IT WAS SHOWING A £30 ADMIN FEE I WAS NOT TOLD THAT !!!!!!!!!!!!!! THEN WHEN I CHECKED MY ACCOUNT THEY HAD PUT IT UP TO "26.04 !!!!!!!!!!!!!!AND ADVISED IT WILL GO UP DURING THE SO CALLED CONTRACT

WHAT A COMPANY !

pk
2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi pavlo

 

I can see that the charge has  been credited to your account since your post. 

 

You can request a refund via My Account.

 

Regards.

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martswain
Philosopher
Message 2 of 3

If you have changed contract in the middle of the billing cycle the next bill can be confusing, hence the £26.04, it's all itemised in your online My Account.

 

The £30 charge is standard for a change if you are not towards the end of your current contract.

 

The cheapest price for Fibre 65 is currently £23.50, so you should have asked for that.

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