25-04-2021 03:58 PM - edited 25-04-2021 05:56 PM
Since switching from BT in January Caller Display on my landline hasn't been working.
There's no other device (e.g. fax machine) on the line and I've also tried deactivating and reactivating caller display but the it still just states "Incoming Call" when anyone phones.
Can anyone recommend what to try next?
on 12-05-2021 02:33 PM
on 12-05-2021 02:02 PM
on 07-05-2021 04:20 PM
on 05-05-2021 10:27 AM
on 28-04-2021 12:10 PM
I'm sorry for the delay. Can I just confirm, do you mean that you've tried removing and then re-adding this again in your My Account? Does this also happen with a different phone? As soon as we have confirmed this then we can pass this over to our Network Team for further investigation.
27-04-2021 04:03 PM - edited 27-04-2021 04:48 PM
Are you sure the incoming caller is not withholding their number? or does it happen on all calls?
Can you try connecting your handset to the test socket on your master socket and see if it is the same