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Can't Access My Bill

Tony117
First Timer
Message 2 of 2

When I click to see latest bill or go into previous bills and try to download the page just freezes.

This has been the case since May 2021. I have tried via Firefox and Microsoft Edge. I have tried raising a complaint via live chat but I just get a green spinning circle on the screen. I have trouble shooted both browsers and found no problems. I have also tried with all addons disconnected. I find it wholly unacceptable that Talk Talk make solving an issue so desperately idiotic.

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1 REPLY 1

Arne-TalkTalk
Support Team
Message 1 of 2

Hi @Tony117

 

Sorry that you are having issues. 

 

The problem you are seeing is only caused by pop-up blockers and Ad- blockers, if you have disabled them in the browser setup, do you have any other security running in the background that could be intercepting the window? 

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