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Can't Login To my account

newmot
First Timer
Message 8 of 8

Hi 

Every time I try to login to my account  I'm getting the message "Sorry due to technical issues we can’t log you in right now. Please try again later."

I've been trying for 2 weeks now.

I've tried resetting the password, which is confirmed successful but still getting the same message.

I only have an email account which I can login to mail no problem but can't get into my account for bills etc.

Any help much appreciated.

Thanks

Dave

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7 REPLIES 7

Message 1 of 8

Hi newmot,

 

Have sent you a PM requesting for some details, I'll then look into this for you.

 

Thanks, 

Jo

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Message 2 of 8

Hi Jo

I was a tiscali broadband customer about 15 years ago

Thanks

Dave

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Message 3 of 8

Hi Dave,

 

Thanks. Have you ever been a broadband customer with us?

 

Thanks,

Jo

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newmot
First Timer
Message 4 of 8

Hi Jo

Just to clarify, as originally posted, I only have an email account with talktalk.

I have a different isp

do you require my landline number for this, as I get the same message ("Sorry due to technical issues we can’t log you in right now. Please try again later.") whether in the office or at home or on mobile data.

Thanks 

Dave

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Message 5 of 8

Hi Dave, 

 

Could you update your community profile with your landline number, please?

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks, 
Jo
 

newmot
First Timer
Message 6 of 8

Hi Jo

Thanks for the reply.

No I haven't upgraded the plan

thanks

Dave

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SocialTeamJo
Support Team
Message 7 of 8

Hi Dave, 

 

Really sorry to hear you're unable to access My Account.

 

Have you recently upgraded your plan to Fibre to the Premises?

 

Thanks,

Jo

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