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Can't login to talktalk account to see billing

hayleyquinnx
Chatterbox
Message 5 of 5

So I upgraded from fibre 35 to fibre 500 and during this time I couldn't access my account. The upgrade is done now after several months/attempts but now when I try to log in to my account it says the password is incorrect, I've gone through the change password process 6 times now and it's made no difference, it just thinks the password is wrong when it's not. The option to email a link to login is broken too as it just asks for your password again.

 

I tried to reregister but that doesn't work either, same issue on data as WiFi, no way to log in and check my bills.

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4 REPLIES 4

Gliwmaeden2
Community Star
Message 1 of 5

@hayleyquinnx, this thread on the same subject received a reply from forum staff, but they were not able to help with the setting up of the Account:

 

https://community.talktalk.co.uk/t5/Fibre/Future-Fibre-access-to-quot-My-Account-quot/m-p/2811714#M3...

Gliwmaeden2, a fellow customer.
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Gliwmaeden2
Community Star
Message 2 of 5

It's a whole different set up,including the account, @hayleyquinnx, for some reason. It seems to take absolutely ages.

 

Staff will be back after the weekend and your thread is indeed in the queue. 

 

But the process of setting up the accounts is simply very slow, and you will be pointed always towards the support hub link that I gave you. 

Gliwmaeden2, a fellow customer.
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hayleyquinnx
Chatterbox
Message 3 of 5

I havent had any advice, I am surprised something as simple as logging in to see my bill requires a specialist help team. 

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Gliwmaeden2
Community Star
Message 4 of 5

For all issues with Future Fibre, @hayleyquinnx, you need to follow the advice given by the specialist team. 

 

Chat hours are more limited, and the forum staff are not yet covering the issues arising from this service:

 

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

Gliwmaeden2, a fellow customer.
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