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Can you please help me?

Somaliona
Team Player
Message 4 of 4

I had a contract with TalkTalk for £19 for broadband then they started charging me £22 and now I’ve just payed my recent bill for £28. If I were to go to court I would win this case because I know ur not supposed to change the bill like this, a contract is supposed to stay the same. I’m on benefits and it’s getting a bit difficult when the bill keeps going up.

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3 REPLIES 3

Arne-TalkTalk
Support Team
Message 1 of 4

Hi Somaliona

 

You are now out of contract so you will need to call our loyalty team on 03451720046 or 03451725157

 

They can help

martswain
Philosopher
Message 2 of 4

If you do renew on anything but a Fixed Price Plus contract, be aware that TT will increase prices by 9.1% in April 2022.

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fr8ys
Community Star
Message 3 of 4

It's probably due to your contract and / or promotional periods on some boosts you signed up for ending.

 

You should be able to see what aspects have changed by comparing your bills in My Account.

 

If your contract has finished  speak to the Loyalty Team who hold the best deals to renew your contract.
0345 172 0046 is currently working. Say "Loyalty Team" or "leaving TalkTalk" or "cancel TalkTalk" when prompted and you should get through to someone to talk to.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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