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Cancel broadband

Conversation Starter
Message 2 of 2

Hello is it possible to cancel broadband through online chat an agent told me it wasn't but I see comments on the forums saying it is possible to cancel broadband through online chat or is ringing the only option?

I want to switch to Virgin Broadband they are offering a deal for £24 /108mb download speeds I am currently paying 21.95 with TalkTalk due to go up with the recent price increase to £23.95 for 65mbps package the VM deal seems a lot better value to me.


Community Star
Message 1 of 2

They took Chat off LOYALTY this past month, @Gibbons, and, as far as I know, that is still the case. 


Phone 03451 720046 or 03451 720088 after 9am, Monday to Saturday. 

Gliwmaeden2, a fellow customer.