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Cancel my contract

Crisfs
Chatterbox
Message 8 of 8

 

How can I cancel my contract?

 

Under your fibre optic terms and conditions you state that if you cannot resolve problems within 30 days then we agree to cancel without penalty. After 7 engineering visits and 7 failed attempts to fix the problem over 15 months I would like to cancel my contract with you.

 

I have tried to contact customer support on the phone and on the chat to no avail - hoping someone here can help.

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7 REPLIES 7

jaspertat
Whizz Kid
Message 1 of 8

You could try writing to TT. See para 19 of the T&Cs.

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Arne-TalkTalk
Support Team
Message 2 of 8

Hi Crisfs 

 

Apologies but the only way to cancel is via the phone on 03451720046 

 

Sorry for any inconvenience caused 

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ferguson
Community Star
Message 3 of 8

The TalkTalk team here cannot deal with it either, they may be able to arrange a call back for you. This has been flagged for their attention. 

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Message 4 of 8

Thanks, but persevering won't help, it is simply not possible to get through.

 

I appreciate volunteers here cannot deal with my cancellationl request, the purpose of my post is to get through to a TalkTalk rep that will offer an alternative, given that the one and only way to cancel a contract is not actually available at this time. 

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ferguson
Community Star
Message 5 of 8

Cancellations cannot be dealt with on the forums I'm afraid and there have been issues with the call centres recently. But please persevere and you will get through. The support team here could have a look at your fibre problem for you though and see if they can help, would you like to try that?  

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Crisfs
Chatterbox
Message 6 of 8

I have already called that number multiple times - no response.

 

I wouldn't post here if I hadn't already tried to phone. 

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martswain
Philosopher
Message 7 of 8

@Crisfs staff here cannot process cancellations.

 

If you have a FTTC service, call 0345 172 0046.

 

If you have FTTH you will need to call the Future Fibre support team

 

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

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