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Cancellation charge

ARandomTalktalker
Chatterbox
Message 4 of 4

Second attempt as first post got eaten.

I changed provider due to the change in cost mid contract and have now received my final bill of £120.49.

I both swapped within the allowed time (I had until the 25th July) and informed TalkTalk by phone, chat, and when called by the retentions team (twice).

As I'm actually owed a small amount I will be cancelling the direct debit (due 2nd August). 

If you can get this fixed before then and save me the hassle that would be fantastic.

3 REPLIES 3

ARandomTalktalker
Chatterbox
Message 1 of 4

Thank you support team for fixing this problem.

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ARandomTalktalker
Chatterbox
Message 2 of 4

Update, received an email asking for the full amount plus a late payment fee.

 

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Ady-TalkTalk
Support Team
Message 3 of 4

Hi ARandomTalktalker, I can take a look at this for you. I've sent you a personal message to get more information. 

 

Ady


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