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Cancellation

Kingfisher1985
First Timer
Message 3 of 3

Hi 

I have cancelled and returned my equipment 

you have still charged me 

and sent me out another returns kit. 
can someone please send out my final bill and refund my overpayments 

I have dates of all calls made to yourselves. 
please rectify ASAP 

thanks

rachel 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi Kingfisher1985

 

Thanks for your post, sorry that you are having problems.

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

 

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Gliwmaeden2
Community Star
Message 2 of 3

Please complete your community forum profile details, @Kingfisher1985, for staff to identify your account. You need to add your Talktalk landline number there.

 

Go via your avatar/name; settings; Profile Wizard. 

 

Your thread is in the queue for attention. It can take a couple of days to get a reply from staff on the forum. 

 

If you need help any sooner, Chat is available from 9am. Scroll down on this page for the link:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Talktalk always bills in a regular billing cycle for the month ahead. Any overpayment will show on the NEXT bill and can be claimed back through My Account. 

 

Keep your Direct Debit details in there to claim back any refund due to your bank account. 

 

Gliwmaeden2, a fellow customer.
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