on 22-11-2021 08:25 PM
As the title suggests I have recently cancelled my service with TalkTalk but received an email that I have a bill due this month.
I remember logging on to My Account after the phone call with the representative and saw that my service was cancelled. When I log on now it shows my package overview and nowhere does it show that it has been cancelled.
When I called and cancelled I did not receive any kind of confirmation email saying that my service was cancelled. I tried looking for Live Chat but had no luck as I wasn't able to find the link on this site or on Google. What to do now?
on 22-11-2021 10:04 PM
Thank you all for the replies for resolving this. I'm glad to know that there was an overlap and that the credit can be claimed back next month if I pay the bill now. Thanks again
on 22-11-2021 09:53 PM
OK, it does look like there has been an overlap in dates. You will get another bill at the usual time next month which should show a credit, assuming there are no other charges outstanding. You will then be able to claim that back via My Account.
on 22-11-2021 09:41 PM
It's also a matter of your billing date, @Shirley1701.
Talktalk always bills the full month in advance. So you then get a refund credited to your My Account the next month. Then a bill for £0.00 after that.
You will need to claim that credit back eventually.
Staff will check the dates for you.
on 22-11-2021 08:34 PM
Hi ferguson, thanks for replying.
Unfortunately as I made the call a month ago I do not remember the specific date the service would cease. I do remember however it was around the 12th of November but not before the 19th - so mid November