on 09-05-2022 10:49 AM
I am trying to cancel my Mums Talk Talk account , due to being admitted to a care home with Alzheimer's. Getting nowhere with customer services . There is no money not sure what else I can do.
As you can imagine it is a very stressful time ensuring she is getting the correct care i do not need the added complications of cancelling her utilities etc this process is appalling and all other companies have been a lot more understanding.
Can anyone help me. There is no LPA or POA due to the illness coming on very quickly.
on 13-05-2022 08:22 AM
12-05-2022 08:56 AM - edited 12-05-2022 08:57 AM
Staff are always working through a queue of requests. Once you get a reply, keep a close eye on the thread and supply any information as quickly as possible, as otherwise it just takes a bit of time for them to get back to your thread.
on 10-05-2022 09:50 AM
on 09-05-2022 02:24 PM
Just to share my own experience. We have just sold my mother's home, as she has moved into a care home. In my case, I have Power of Attorney. I was advised to submit, by post, a Power of Attorney request, including a copy of the PoA document. This was 28 days ago. It appears that Scottish lawyers are rather more efficient than TalkTalk's employees, because in that time the house has been sold, and I have heard nothing from TalkTalk.
I am sorry, Carole, to be breaking into your query, but we seem to be in a similar situation, and I do not share ferguson's optimism ..
on 09-05-2022 11:46 AM
Sorry that you are having difficulties sorting out your mum's account. There are of course necessary security procedures in place, but I am sure the support team here will do their best to help in the circumstances.
If you complete your community profile here and, in particular scroll down to the Private notes section where you can enter your mum's name, the service address and TalkTalk landline number that will be helpful to start with.