on 16-03-2021 04:26 PM
I've been a TalkTalk customer for many years but in the last couple of months I cannot access My Account.
When I input my email and password I briefly get a screen with clouds saying "Preparing Account Details" before being returned to the logon page. I have reset my password 3 times and still the same, emails still come through ok so I know the email and PW are ok.
I have tried via Google Chrome on my PC, laptop and I-Phone as well as Internet Explorer.
I've seen on here that the issue may be caused by internet firewall/security settings. I installed Trend Micro a couple of months ago, could this be causing the issue and if so how is it rectified?
on 19-03-2021 01:11 PM
Hi ChisM6, just to be clear you've reset the email password, but when you attempt to login to MyAccount you're getting the error message?