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Cannot access MyAccount since upgrade to fibre

welshgaffer
Popular Poster
Message 4 of 4

Hello,

 

This has been a saga and I've spent many hours on the phone and also online chat. With no luck.  To try and summarise....

 

I have had a broadband account for years

I upgraded to a full fibre account last week

I cannot log into my account any more

I cannot register a new account with my email address as it says I already have an account with that address.

Password reset and 'send me link to login' both work and send instructions to my email address, but when I try both I get 'email not recognised'.

 

Something has screwed up on my account since migration to a new product.

 

Can someone help please?

 

I've found two other posts with people describing exactly the same issue, it looks like this is a widespread problem that still is occurring and hasn't been rectified.

 

https://community.talktalk.co.uk/t5/Billing/MyAccount-Access-Escalations-keep-being-closed-without/m...

 

https://community.talktalk.co.uk/t5/Billing/Unable-to-access-MyAccount-since-upgrading-to-faster-fib...

 

 

 

 

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3 REPLIES 3

welshgaffer
Popular Poster
Message 2 of 4

Hello,

 

I didn't get a welcome pack.  Thank you, whatever you've done has worked.  A call to customer services and online chat could not fix the problem, but I tried it after you messaged me and it all works as it should.

 

Thanks again!

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Arne-TalkTalk
Support Team
Message 3 of 4

Hi @welshgaffer

 

Can you try again to log in, you may need to reset the password again. 

 

If that doesn't work please contact Full Fibre team there should be contact number on your welcome pack. 

 

Regards

 

 

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