on 30-06-2021 03:09 PM
I'm having the same problem as some other Users.
Unable to access My Account - says email address or password is incorrect. Have Reset Password several times via SMS Code and Email, but makes no difference. I did have a Live Chat recently but the problem wasn't able to be resolved and I was told that the matter would have to be "escalated". I've heard nothing further since. Very frustrating!!
When I was previously able to log into My Account I was greeted with "Welcome back, D" and not "Welcome back, David" - wondering if this might be the problem? Maybe needs updating at your end?
My contract was renewed on 14 June 2021 and I managed to log in on that date - but nothing since that date.
Answered! Go to Solution.
on 02-07-2021 01:43 PM