Card Payment Lost

[akashi82]

I made a payment of £80 using my Mastercard which did not show up on the transaction history.

I have checked my credit card and it is showing as payment authorised and £80 deducted.

Can someone please look into this?

Thank you.

[Arne-TalkTalk]

Hi akashi82

Sorry for the delay

We cant find any payment on that date for the amount given,  Would you be able to PM me a screenshot of the payment on your statement?   Alternatively you can request a chargeback via your card issuer

Sorry for any inconvenience caused 

[akashi82]

@Arne-TalkTalk

Any update on this please? 

[Arne-TalkTalk]

Thank you. I will check this with the billing team.

[akashi82]

@Arne-TalkTalk 

I've responded to the PM.

Thanks.

[Arne-TalkTalk]

Hi 

I need some more information so Ive sent you a PM. 

Thanks 

[akashi82]

Hi @Arne-TalkTalk 

I have submitted the requested verification.

Here is some background to the issue; On 30/04/2021 at approximately 03:24, I made a payment of £80 via the 'Make a payment' link from within My Account. I wanted to keep the account in credit.

The payment timed-out during the verification step. However, the actual payment of £80 was taken from my Mastercard. The payment is showing as authorised and has left the account. The payment has not been returned, even after 7 days.

Coincidentally, the day I made the payment, later in the morning the entire TalkTalk site was down for maintenance / upgrade.

Please find out where the payment went.

Thank you.

[Arne-TalkTalk]

Hi @akashi82

I can help I first need to confirm some security questions. 

I have sent you a PM on the community. 

Regards