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Card Payment Lost

akashi82
Chatterbox
Message 8 of 8

I made a payment of £80 using my Mastercard which did not show up on the transaction history.

 

I have checked my credit card and it is showing as payment authorised and £80 deducted.

 

Can someone please look into this?

 

Thank you.

7 REPLIES 7

Message 1 of 8

Hi akashi82

 

Sorry for the delay

 

We cant find any payment on that date for the amount given,  Would you be able to PM me a screenshot of the payment on your statement?   Alternatively you can request a chargeback via your card issuer

 

Sorry for any inconvenience caused 

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Message 2 of 8

@Arne-TalkTalk

 

Any update on this please? 

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Message 3 of 8
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Message 4 of 8

@Arne-TalkTalk 

 

I've responded to the PM.

 

Thanks.

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Message 5 of 8

Hi 

 

I need some more information so Ive sent you a PM. 

 

Thanks 

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Message 6 of 8

Hi @Arne-TalkTalk 

 

I have submitted the requested verification.

 

Here is some background to the issue; On 30/04/2021 at approximately 03:24, I made a payment of £80 via the 'Make a payment' link from within My Account. I wanted to keep the account in credit.

 

The payment timed-out during the verification step. However, the actual payment of £80 was taken from my Mastercard. The payment is showing as authorised and has left the account. The payment has not been returned, even after 7 days.

 

Coincidentally, the day I made the payment, later in the morning the entire TalkTalk site was down for maintenance / upgrade.

 

Please find out where the payment went.

 

Thank you.

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Arne-TalkTalk
Support Team
Message 7 of 8

Hi @akashi82

 

I can help I first need to confirm some security questions. 

 

I have sent you a PM on the community. 

 

Regards
 

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