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Change my package

jastanyon
First Timer
Message 4 of 4

I need to remove a service from my package, how & when can I do this?

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3 REPLIES 3

Arne-TalkTalk
Support Team
Message 1 of 4

Hi @jastanyon

 

As the other posters have advised you can do this via My Account. 

 

Any problems let us know. 

 

Regards

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fr8ys
Community Star
Message 2 of 4

If its a boost to TV or Phone you can do this at anytime in My Account.

 

If its within the first month on a boost you will pay for the month. After this time any charge is pro rata up to the date you cancel. You pay in advance so should see a credit on your next bill.

 

If its a change to your basic broadband contract, you will need to discuss this on the phone.

 

0345 172 0046 is currently working. 

They are currently working Monday - Friday 9am-7pm, and some Saturdays going forward.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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martswain
Philosopher
Message 3 of 4

Depending on what it is, via your online account, Live Chat or calling 0345 172 0046

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529#U2230529

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