Your Account

Get tailored support with your TalkTalk account and bills.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge for fibre boost and TalkTalkTV (I think. I never received a box and website does not work)?

Leemundo
Conversation Starter
Message 3 of 3

Hi,

   Recently received an E-mail enticing me to upgrade as I've been out of contract for a year (Paying currently £36.95 for Fibre, Phone and TV) of which I'm paying £5.00 for a fibre boost (Which doesn't appear to be a thing) and the TalkTalkTV (Which I think I'm meant to have) I never received a TV box?

This all seems a little disappointing if I'm honest.

 

  My E-mail address is not recognised on the TalkTalkTV website so if I have got it I've no idea how to even use it!

 

  I'm looking to upgrade as I pay for Now TV and Netflix separately including sports and boosts so wondering if I can get a package deal with the upgrade as TalkTalk appears to do it all.

 

Thanks in advance with any help.

 

Regards,

 

Lee

0 Likes
2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi Leemundo

 

Best option would be to call the loyalty team on 03451720088 The will be able to see what options are available

 

Sorry for any inconvenience caused 

0 Likes

Gliwmaeden2
Community Star
Message 2 of 3

Unless you were paying the Talktalk TV charge, @Leemundo, (usually an extra £4.00) the TV is simply listed as part of the package title.

 

So you are not short of a box!

 

Faster Fibre with Speedboost now has an equivalent, called Fibre65,  so that's what you need to ask about.

 

Phone after 9am on 03451 72088 or use Chat:

 

https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529

Gliwmaeden2, a fellow customer.
0 Likes