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Charged 8 months for Unlimited UK call boost we cannot use

sallyb4
First Timer
Message 3 of 3

Hi there

 

I have realised that I have been charged for Unlimited UK call boost for about 8 months.

 

It is such a shame that we have been charged £14 a month for something that we do not even have access to and have called a year ago to say that we are unable to use a landline.

 

Even now I have tried to remove the Unlimited UK call boost on the "Manage home phone boosts" page but everytime I press update and check later, it is still added. So it is like we have to keep this call boost and pay through the nose to have our internet connection 😞

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2 REPLIES 2

Gliwmaeden2
Community Star
Message 1 of 3

You can ring 03451 720046 to ask for this to be removed. 

 

Chat may also be able to help, @sallyb4.

 

The link to Chat and details of opening hours are on this page:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Forum staff reply Monday to Friday, so if this is not picked up today, it will be after the weekend. 

Gliwmaeden2, a fellow customer.
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Luca269
First Timer
Message 2 of 3

The only other thing I can think of is to try disabling any add-blockers you may have running.  Otherwise, the best thing to do is wait for a response from a member of the TalkTalk staff.

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