on 15-07-2021 05:44 PM
I have realised that I have been charged for Unlimited UK call boost for about 8 months.
It is such a shame that we have been charged £14 a month for something that we do not even have access to and have called a year ago to say that we are unable to use a landline.
Even now I have tried to remove the Unlimited UK call boost on the "Manage home phone boosts" page but everytime I press update and check later, it is still added. So it is like we have to keep this call boost and pay through the nose to have our internet connection 😞
on 16-07-2021 10:29 AM
You can ring 03451 720046 to ask for this to be removed.
Chat may also be able to help, @sallyb4.
The link to Chat and details of opening hours are on this page:
Forum staff reply Monday to Friday, so if this is not picked up today, it will be after the weekend.
on 16-07-2021 10:24 AM
The only other thing I can think of is to try disabling any add-blockers you may have running. Otherwise, the best thing to do is wait for a response from a member of the TalkTalk staff.