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Charged for replacement router

rapture1976
Chatterbox
Message 3 of 3

I've just been charged £30 for a replacement router (that I have had for at least 10 years) when your telephone advisor said it would be free.  I was 3 weeks without internet.  I think you should be paying me!!  

2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi @rapture1976

 

I can help with this I first need to confirm some security questions 

 

I have sent you a PM on the community

 

Regards

0 Likes

Gliwmaeden2
Community Star
Message 2 of 3

Staff should be back after the weekend, @rapture1976.

 

Your thread is in the queue for attention. 

 

Please look out for a reply from them next week. 

Gliwmaeden2, a fellow customer.
0 Likes