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Compenstion for loss of service

yern01
Team Player
Message 4 of 4

My telephone landline was out-of-service for the second half of September and my broadband speed was severely restricted at the same time. I thought that the compensation payment for this outage would be automatic, but I have seen no record of it yet. How long should I expect to wait ?

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3 REPLIES 3

Message 1 of 4

Hi yern01,

 

I can help with this, I've sent you a private message to get more information.
 

Thanks,

Jo

yern01
Team Player
Message 2 of 4

I didn't make a note of exactly when I reported the fault. It was finally fixed in the last week of September.

I have read the note about delays in compensation payments, so I will wait. Thanks

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ferguson
Community Star
Message 3 of 4

When did you report the fault and when was it fixed? 

 

Details of the auto compensation scheme can be found here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

 

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