05-02-2020 02:04 PM - edited 05-02-2020 02:06 PM
In the past I have been able to get through to Talktalk customer service or loyalty department, by dialling 150 on my landline, but last few times, last been 2 o clock in afternoon today 5 February I get the usual greeting message and then I am asked to select 1 for either Phone Broadband or Tv and 2 for mobile.
Selecting 1, I am presented with only two options, 1 problems with phone, or 2 problems with broadband. Obviously none of these are what I want as I want customer service. I am then told "we are closed right now" and the line goes dead.
Dialling the alternative Talktalk number 0345 172 0088 gives the same result.
I would be grateful if an OCE or someone else might clear up my confusion here.
Answered! Go to Solution.
on 06-02-2020 08:32 AM