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Contract Coming to an End - Want to Renew - Do NOT want TV

MikeLMR
Participant
Message 3 of 3

My contract ends in under 2 weeks. I want to renew and pay upfront for 1 year Faster Broadband 65.  I want to remove 'optional' TV which is coming up as £2 a month. There is no way to remove this 'option' from my basket before I purchase. 

 

This is a total waste of my time, I just want to renew. 

 

 

2 REPLIES 2

SocialTeamJo
Support Team
Message 1 of 3

Hi MikeLMR,

 

Our Loyalty Team will be happy to look into this for you and discuss what plans are available. You can reach the team on the number Gliwmaeden2 provided or Live Chat here; https://community.talktalk.co.uk/t5/Contact-us/bd-p/tta-contact

 

Thanks,

Jo

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Gliwmaeden2
Community Star
Message 2 of 3

Because Talktalk insists on including it when you renew online, you have to phone up to get it removed, @MikeLMR.

 

Or just phone up anyway and do the whole thing that way.

 

03451 720046  open 9am - 7pm Monday to Friday, till 6pm Saturday & not open Sunday. 

Gliwmaeden2, a fellow customer.
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