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Contract Renewal - £50 voucher not received.

MajorMelchett
Conversation Starter
Message 5 of 5

Hi TalkTalk,

 

Last month my contract was coming to an end and as such i had searched for a better deal, when i called TalkTalk to discuss my options i spoke with the retentions team and they offered to beat the deal i had found - this was via an adjustment to my monthly bill for 12 months and an offer of a £50 pre-paid debit card or a £50 gift voucher to use in a few shops i could choose from (Tesco, M&S etc).

 

I selected the £50 gift voucher and i was advised i would receive an email for this after 34 days, however its now been 37 days and i've not received an email as yet. During the call i did double check on the deal i'd been offered and confirmed the timescale for the voucher and amount (as i found 34 days to be quite a strange timescale), but this was confirmed to be correct.

 

Is it possible to have this looked into please?, i usually would be happy to wait, but i had planned to have it as a Tesco voucher and wanted it for some extra shopping this month.

 

Any help would be appreciated.

 

Thanks.

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4 REPLIES 4

Message 2 of 5

You must have read my mind, I was literally posting myself to see if there was an update.

 

Thank you very much Arne for your help, it is very much appreciated.

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Message 3 of 5

Hi MajorMelchett

 

 

The vouchers will be issued in the next few days. 

 

 

Please keep an eye on your spam/junk mail folders for an email from giftcloud. 

 

 

Regards

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Arne-TalkTalk
Support Team
Message 4 of 5

Hi @MajorMelchett


I will contact the team responsible for the vouchers.


I'll post back when they reply.


Regards
 

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