on 27-07-2021 10:18 PM
For some strange reason, I've been whacked with a 30 pound admun charge for renewing my contract. This never got mentioned at all. I chose the fixed price plus and was offered the amazon pack which I've heard nothing off either. If the 30 pound charge isn't removed, I will cancel the contract and go to plusnet
on 27-07-2021 10:36 PM
Were you within 90 days of the end of your contract, @Matty96? Then it shouldn't have been applied.
Otherwise unannounced as a policy, but listed in their pricing under one-off charges here, if you change package midterm:
However, if you are not told about it, you don't know to go looking for this sort of detail.
It's really poor if it wasn't mentioned.
Staff will answer your post when they reach your thread - it can take a few days, Monday to Friday, as it works its way through the queue for attention.