on 21-10-2019 10:58 AM
I recently had a major problem with my account, I was sent an email saying 'sorry to hear you're leaving us' then was promptly disconnected. Only problem was I never asked to leave and this was the first I had heard of it. After many discussions on the phone I was told as due to it being completely disconnected I would essentially have to start a new contract. This was admitted to be entirely TalkTalk's fault as I had nothing to do with the shambles. I was offered two months free and assured there were no fees.
However, my new bill has just arrived, and it includes the £122.40 contact breakage free. As I did not leave or break the contract (that was entirely on TalkTalk's side) I want assurance this will be removed from my bill immediately.
Hopefully you can help before I get charged,
on 21-10-2019 12:46 PM
on 21-10-2019 12:37 PM