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Contract breakage fees when I never left or asked to leave

Rob_17
Chatterbox
Message 5 of 5

Hi,

 

I recently had a major problem with my account, I was sent an email saying 'sorry to hear you're leaving us' then was promptly disconnected. Only problem was I never asked to leave and this was the first I had heard of it. After many discussions on the phone I was told as due to it being completely disconnected I would essentially have to start a new contract. This was admitted to be entirely TalkTalk's fault as I had nothing to do with the shambles. I was offered two months free and assured there were no fees.

 

However, my new bill has just arrived, and it includes the £122.40 contact breakage free. As I did not leave or break the contract (that was entirely on TalkTalk's side) I want assurance this will be removed from my bill immediately.

 

Hopefully you can help before I get charged,

 

Rob

4 REPLIES 4

Message 2 of 5

Hi OCE_Arne,

 

Thank you for dealing with this so quickly and easily.

 

Regards,

 

Rob

Arne-TalkTalk
Support Team
Message 3 of 5

Hi @Rob_17

 

The charge has been cleared, You can see this in the transaction history page on My Account. 

 

Sorry for any inconvenience caused. 

0 Likes

Arne-TalkTalk
Support Team
Message 4 of 5

Hi @Rob_17

 

I will look into this for you and get back to you. 

 

Regards