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Contract renewal not showing on account

eyelashwishes
First Timer
Message 2 of 2

I renewed my contract a few weeks ago and received an email confirmation, however there is no record of it anywhere when I login to my account. I have also been billed at my previous contract rate instead of the new price. Any advice?

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1 REPLY 1

Arne-TalkTalk
Support Team
Message 1 of 2

Hi eyelashwishes

 

Thanks for you post.  It looks like the renewal went through on the 14/02/2021 which was after your latest bill.  

 

Any overcharges will show up on your next bill as a credit.  

 

Regards

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